Meet Our Consultant Trichologists
Clients visiting our clinics are supported by two highly qualified and experienced Consultant Trichologists, Stephen James and Christopher Benedict. Each brings extensive expertise in diagnosing and managing hair and scalp conditions, offering compassionate support and professional guidance throughout your treatment journey. Find out more about our Consultants below.
Our clinics are known for their calm and approachable atmosphere. The welcoming and friendly environment is designed to help you feel comfortable discussing your concerns in confidence. Talking openly about hair or scalp issues can be sensitive, but we make the process straightforward and reassuring from the start.
One of the key benefits of working with our team at Stephen James Trichology is our commitment to continued aftercare. We take time to explain every stage of your treatment so you understand what to expect and how best to support your recovery between visits. Our aim is to help every client feel informed, confident and supported as progress develops.
Each consultation is completely confidential and individually designed. Following a detailed assessment, your Consultant Trichologist will recommend the most suitable approach for your specific needs. With access to advanced, evidence-based treatments for hair loss, thinning and scalp concerns, you will receive a personalised plan that reflects both your goals and your lifestyle.
Stephen James – Consultant Trichologist, CiT, ART
With over 20 years in the hair industry, Stephen James is an internationally renowned Consultant Trichologist and a leading authority in hair and scalp health. Based in Saffron Walden, he is dedicated to helping individuals experiencing hair loss, thinning, and scalp conditions through science-led, compassionate care.
Originally an award-winning stylist and colourist, Stephen went on to qualify as a Consultant Trichologist after three years of dedicated study in the science of hair and scalp health. This extensive training laid the foundation for Stephen James Trichology, where evidence-based practice underpins every consultation.
His approach goes far beyond surface-level assessment. By incorporating genetic analysis and blood testing, Stephen identifies nutritional deficiencies, hormonal imbalances, and inherited predispositions that may be contributing to hair and scalp concerns. This enables him to create highly personalised treatment plans focused on long-term results while empowering clients with meaningful insight into their overall health.
An active member of the Association of Registered Trichologists, Stephen has lectured internationally, consulted for TrichoCare Education, and runs clinics in Oxfordfordshire, Essex and the West Midlands. He works closely with wig specialists to support chemotherapy patients, collaborates with one of the world’s finest hair transplant surgeons on advanced treatments - including transplants, PRP, and Mesotherapy - and partners with pharmaceutical research companies to deliver truly client-specific solutions.
His work is grounded in a strong sense of service, reflected also in his role as a Community First Responder with the East of England Ambulance Service. By combining scientific expertise with genuine compassion, Stephen James is committed to restoring not just hair, but confidence.
Christopher Benedict – Consultant Trichologist, MCPara, CiT, ART
Christopher brings a unique and invaluable perspective to the field of trichology through his dual expertise as a qualified Consultant Trichologist and experience as a Registered Paramedic working in the NHS.
Christopher is dedicated to providing comprehensive, compassionate care for patients dealing with hair loss, scalp disorders, and associated conditions.
Christopher’s medical background as a Paramedic has equipped him with critical clinical skills, an acute eye for diagnosis, and a patient-first approach, all of which seamlessly translate into his work in trichology.
He is particularly skilled at identifying underlying health issues that may be contributing to hair or scalp concerns, ensuring that each patient receives a holistic, tailored treatment plan.
With a compassionate manner and a commitment to evidence-based practice, Christopher stands out for his ability to bridge medical care and trichological expertise, offering patients the highest standard of advice and support.
FAQs About Your Consultation
We assess and support clients with a wide range of hair and scalp conditions, including male and female pattern hair loss, telogen effluvium, androgenetic alopecia, alopecia areata, scalp disorders and inflammatory conditions.
Who will carry out my consultation?
«Your consultation will be with one of our Consultant Trichologists, Stephen James or Christopher Benedict, both of whom are experienced specialists in hair and scalp conditions.
How long does a hair loss consultation take?
«Initial consultations typically last 45 minutes to 1 hour, allowing time for a thorough assessment, discussion, and explanation of findings.
What happens during the consultation?
«We will review your medical history, lifestyle and hair care routine, perform a basic health check, examine your hair and scalp with specialist tools, explain our findings, and create a personalised management plan.
What is included in the basic health check?
«The health check includes a snapshot of your vital signs, such as pulse rate, blood pressure, respiratory rate, temperature, oxygen saturation and blood glucose, to help identify any immediate or relevant health concerns.
Will I receive a hair loss diagnosis?
«Our aim is to provide a likely diagnosis based on your assessment. In some cases, further tests such as blood work or scalp analysis may be recommended to confirm underlying causes.
Do I need to bring anything with me?
«If possible, please bring photos showing the progression of your hair loss, recent blood test results, and a list of current medications, supplements, and hair products you use.
Will I feel pressured to start treatment?
«No. After your consultation, you will receive a detailed report so you can review everything in your own time, with no obligation or pressure to proceed.
Do you offer follow-up appointments?
«Yes. We offer follow-up consultations, progress reviews, and ongoing support to help manage your condition and support long-term hair and scalp health.